Customer Service
Our Guarantee
Every order is important to us because we know how important it is to you. We aim to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
Taxes are based on prevailing rates in the area of our store location.
Recipient Not Home
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the arrangement in a safe place, out of direct sunlight, if available.
Recipient Maybe Contacted: In some cases, the florist may contact the recipient to ensure she/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We cannot be held responsible for missing or faulty product due to this special request.
Substitution Policy
Fresh Flowers: We are committed to delivering your order on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
As flowers are a perishable item, returns are only As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements. Make note of our days of operation.
Experience Florals, Reimagined
Discover Heatherly Florals – your local full-service floral studio in Mint Hill, NC. From eco-friendly blooms to natural, ethereal designs, we bring heartfelt beauty to every occasion. Visit our main site to explore wedding florals, event design, and coordination services.
