FAQ
Frequently Asked Questions
Have Questions? We Have Answers!
Find answers to Frequently Asked Questions regarding our floral offering, areas of delivery, payment methods, and much more.
Where is Heatherly Florals?
We are located at 8025 Fairview Rd Suite E. Mint Hill, NC 28227
What is Heatherly Florals phone number?
Contact us at 704.321.4610.
How do I contact you via email?
You may contact us via email at:
heather@heatherlyeventdesign.com
What hours are you open?
We are open:
Monday-CLOSED
Tuesday- 9:00am-1:00pm
Wednesday-Friday- 9:00am-1:00pm
Saturday-BY APPOINTMENT ONLY
Sunday-CLOSED
What payment options do you offer at checkout?
We offer all major credit card payment options, Visa, MasterCard, Discover, and Amex at checkout on our website.
What is a Designer's Choice floral arrangement?
A Designer's Choice arrangement is when the floral designer hand selects the color scheme, the floral varieties, the style, and the container based on the time of the season.
Will my flower arrangement look exactly like the product picture?
Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence.
What areas do you deliver flowers to?
We deliver flowers to many surrounding areas. See all our Floral Delivery Areas.
Do you deliver flowers to funeral homes, if so what information is needed?
When placing your flower order for a Funeral Service please provide us with the name of the deceased, the name of the funeral home, date & time of viewing. Order Sympathy and Funeral Flowers.
Do You deliver flowers to hospitals, if so what information is needed?
When placing your flower order for a patient at a hospital, provide us with the name of the patient and room number, also please be sure the patient is not being released and can receive flowers.
What if I want to cancel my order?
Please call us to cancel orders at 704.321.4610.
Is the information I provide during checkout kept private and secure?
Yes, Heatherly Florals is fully secure and SSL Certified (Secure Socket Layer). Please shop on our floral website with confidence.
Where can I see your Customer Service Policy?
You may read our Customer service policy by clicking View Customer Service Policy.
I'm Ready to shop for flowers; which page do you recommend I start at?
Yay! You may begin shopping for flowers by clicking on this page Shop Flowers Now.
Still, have questions? Feel free to contact us by phone or email us by clicking Contact Us.
Experience Florals, Reimagined
Discover Heatherly Florals – your local full-service floral studio in Mint Hill, NC. From eco-friendly blooms to natural, ethereal designs, we bring heartfelt beauty to every occasion. Visit our main site to explore wedding florals, event design, and coordination services.
